We want to make sure that you are completely satisfied with your purchases on this Website. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within thirty (30) days from the date of delivery. Remember that you can return any items within 30 days of receipt for new and unworn garments with the original tags and packaging intact. All Custom Works items are non-refundable. Return Terms & Conditions 1. The return is subject to the following conditions: - the right is reserved to Consumers and therefore does not apply to professionals and businesses ; - the right applies to the whole Product and not parts or components of such; - in the event of prizes or promotional sales, in which the purchase of one item is connected with another sold at a negligible price (or even free of charge), the right to withdraw may be lawfully exercised with the return of both Products purchased (given the restriction of the item under special offer only being available with the purchase of the other item); - if the Product sold has been made-to-measure or clearly personalized for the Client, he/she shall have no right to return; - must be shipped from the United States. 2. In order to exercise his right to return, with no need to provide any explanations and incurring no penalty, the Client must: - if the Client is registered with the Website, he/she will have to express the desire to return by accessing his/her account on the section “Orders” and by following the instructions that will appear after clicking on the “ORDER DETAILS” button. - if the Client is not registered with the Website, he/she will have to access the section of the website where he/she can insert his/her e-mail address and order number. Then follow the instructions. 3. At the same time as submitting notice of return, the Client must act to return the Product to the Seller. The Product must be delivered within 30 (thirty) days of notice by the Client in accordance with paragraph 12.3 and the costs incurred by the Client for returning the Product shall be at the Client's expense (please note the clarification given in paragraph below). 4. The Product must be returned intact and carefully packaged in its original packing, complete with all accessories. If use/handling of the Product should be seen by the Client, different from the minimum required in order to verify its nature and characteristics, the Client will be liable for the consequent deterioration in value, which is hereby agreed as a reduction of 50% (fifty percent) of the price originally paid; the Seller will withhold this amount when refunding the price. 5. If return is exercised for several Products pertaining to a single order, the Client shall send them all to the Seller together. The Seller shall not be held liable for any damage or theft/loss of Products returned by the Client using uninsured delivery methods. 6. The Client shall be unable to exercise his right to return if the following is ascertained: - lack of original packaging and/or packing; - lack of all elements comprising the Product (accessories, tags, labels, information notes, etc.); - substantial damages to the Product for causes other than transport. 7. If the right to return should be forfeited, the Seller will duly inform the Client of the impossibility of accepting the return. The latter may then choose to have the Products returned, at his own expense, should he/she so wish. If the Client should refuse delivery, the Seller reserves the right to keep the Products and the price paid for their purchase. 8. Without prejudice to the provisions above under paragraph 12.5 on the reduction in value or grounds for forfeiture of the right to return, the Seller will refund the price of the Product for which the Client has exercised his right to return, Sales Tax included, less any original shipping costs within 20 (twenty) days of the date on which the Seller receives the returned Product; this shall be in accordance with the methods specified above, by crediting the amount to be refunded in an appropriate manner depending on the original method of payment used by the Client (re-crediting the credit card or PayPal account, bank transfer, etc.). 9. If the addressee of the Product as specified on the order form and the person who made payment of the price of the purchase should not coincide, if the right to return is exercised, the Seller will in any case refund the person who made the payment. Even if the Client should wish to exchange the Product purchased in exercising his right to return (different size, model, etc.), delivery costs for returning the Product to the Seller shall be paid by the Client, without prejudice to the application of the procedure established under paragraph